This policy explains when and how money is refunded for orders on dprofiz.com and for Trashee partner-shop plans.
1. Shop orders on dprofiz.com
- Orders are paid later, by the method agreed with you, so nothing is charged when you place an order.
- If you have already paid, cancellations follow our Cancellation Policy and returns follow our Return and Exchange Policy. Where they allow a refund, it is made in full or with the deductions they describe (for example shipping charges after dispatch).
- If we cancel an order (for example because of stock or a pricing error), anything you paid is refunded in full.
- If a payment failed but money left your account, your bank or payment provider normally returns it automatically; contact us with the transaction ID if it does not arrive.
2. Trashee partner-shop plans
Plans bought by partner shops are not refundable or cancellable once active, except where we approve a refund, for example if you were charged twice or the plan could not be activated. When a refund is made, the plan it paid for ends at the same time.
Partner ads (including the extra fee for showing a full-length ad): if an ad is not approved or is removed because it breaks our Ad Policy (for example inappropriate, fraudulent or scam-related content, or nudity), nothing paid for it or for the plan is refunded. If it is not approved for another reason, you can upload a new version, or ask us for a refund of that fee.
3. Coupons bought with Trashee coins
Coupons are bought with Trashee coins, not money, so there is no cash refund. If a partner shop cannot honour a valid coupon, contact us and we will review it.
4. How refunds are paid
Approved refunds are paid to the original payment method, usually within 5 to 10 business days of approval.
5. How to ask for a refund
Email info.dprofiz@gmail.com or call +91 9023545603 with your order number (shop orders) or your shop name and payment reference (plans), and the reason.