This policy governs cancellations and associated refunds for orders placed on DProfiz.com. Please read carefully before placing an order.
1. Order Cancellation by Customer
- Before payment is confirmed: ✅ Allowed. Refund: not applicable.
- Within 24 hours of payment (before dispatch): ✅ Allowed. Full refund within 7–10 business days.
- After dispatch / in transit: ⚠️ Case-by-case. Partial refund after deducting shipping charges.
- After delivery: ❌ Not allowed (use Return Policy). As per Return/Refund Policy.
- Custom-manufactured items: ❌ Non-cancellable. No refund.
2. How to Cancel an Order
- Login to your account and navigate to My Account → My Orders.
- Locate the order and check its current status.
- If cancellation is eligible, contact us immediately at info.dprofiz@gmail.com with subject line: CANCEL - [Order Number].
- Include your registered email, order number, and reason for cancellation.
3. Cancellation by DProfiz
We reserve the right to cancel orders due to:
- Stock unavailability.
- Payment verification failure.
- Force majeure events.
- Fraudulent or suspicious activity.
In such cases, a full refund will be initiated within 5–7 business days.
4. Payment Failed Orders
If your payment failed but the amount was debited from your account, it will be automatically refunded by your bank/payment provider within 5–7 business days. Contact us with your transaction ID if the amount is not refunded.
5. Contact
DPROFIZ PRIVATE LIMITED
C-1, 45 2, GIDC Rd, near Dwarka Steel, Kalol, Gujarat 382725, India
Email: info.dprofiz@gmail.com
Phone: 9023545603