This policy explains what personal data DPROFIZ PRIVATE LIMITED ("DProfiz", "we", "us") collects through the website dprofiz.com and its shop, the Trashee apps (Customer, Partner and Collector) and the Trashee smart bins, why we collect it, who we share it with and what choices you have.
1. What we collect
| Who | Data |
|---|---|
| Shop customers on dprofiz.com | Name, email address, mobile number, company name and GSTIN if you give them, billing and delivery addresses, your orders, invoices and payments, and a password (stored only as a one-way hash). |
| Everyone with a Trashee app account | Name, email address and/or mobile number, a password (one-way hash), your role, a profile photo if you add one, and one-time codes we send to verify you (deleted within a day). |
| Trashee customers | Each QR code you claim (which bin, when, and the coins you received), your coin balance and history, daily spins, referral codes you share or use, ads you watch for coins, and coupons you buy and redeem. |
| Partner shops | Shop name, category, address and description, the products and offers you list, ads you upload, coupons redeemed at your shop, and your plan and payment records. |
| Collectors and supervisors | Your organisation, the bins assigned to you, and each collection you record, including the photo you take and, if your phone shares it, the location. |
| Enquiries, CSR proposals and complaints | What you write to us through the website or the apps, any photo you attach, and our replies. |
| Your device | A push-notification token for each phone you use the app on, your IP address and app/browser details, which we keep in security logs. |
Trashee bins report how full they are, their signal strength and their software version. This is information about the bin, not about you.
Payments. Shop orders are paid later by the method agreed with you. Online payments, when offered, are processed by our payment partner: we receive the result and the amount, never your card or bank details.
2. Why we use it
To process and deliver your orders, issue invoices and keep accounting records.
To run your app account and the services you use: paying coins, selling and redeeming coupons, running ads, managing bins and collections.
To keep the system fair and safe: every coin is recorded, and we use limits and logs to stop fake claims, abuse and unauthorised access.
To send messages you need, such as a verification code, an order update, a reply to your enquiry or complaint, or (for staff) a bin that needs emptying.
To meet legal, accounting and tax obligations.
We do not sell your personal data, and we do not use it for third-party advertising. We only send marketing messages if you have agreed to them, and you can opt out at any time.
3. Who can see it
Delivery partners receive the name, phone number and delivery address needed to deliver your order.
Organisations that manage bins see complaints about their own bins and the collection records of their own staff.
Partner shops see the coupon codes redeemed at their shop and the product bought, not your contact details.
Service providers who help us run the services, only for that purpose: our hosting provider, Google Firebase (push notifications), our email and SMS providers, and our payment partner.
Authorities, when the law requires it.
4. How long we keep it
Your account data: until you delete your account.
One-time verification codes: deleted within one day.
Bin sensor readings and device crash reports: 90 days.
Orders, invoices and payment records: for the period required by Indian tax and accounting law, even after an account is deleted.
5. Deleting your account
You can delete a Trashee app account in the app (Profile, then Delete account) or on our account deletion page, which also explains how to close a dprofiz.com shop account. We remove your name, contact details, profile photo, notifications, complaints and push tokens, and close your shop if you have one. Coin, coupon, order and invoice records stay in an anonymous form or as the law requires. Deletion cannot be undone, and any unspent coins are lost.
6. Security
The website and apps use encrypted connections (HTTPS). Passwords are stored as one-way hashes, device keys are encrypted, photos of collections and complaints are private and only shown through short-lived links, uploaded files are checked and kept private until approved, and staff can only see what their role allows. No system is completely secure, but we work to protect your data and fix problems quickly.
7. Cookies
This website uses only the cookies it needs to work: keeping forms secure, remembering your cart, your language and your login. We do not use advertising or tracking cookies, and we do not load third-party analytics.
8. Your rights
You may ask to see the personal data we hold about you, to correct it, or to delete it, and you can withdraw consent for anything that relies on it, such as notifications, from your phone's settings. Contact us using the details below.
9. Children
Our services are meant for people aged 18 and over, or younger users with the permission and supervision of a parent or guardian.
10. Third-party links
The website may link to other websites, such as Google Play. We are not responsible for their privacy practices or content.
11. Changes
We may update this policy. The date at the top shows when it last changed; important changes will also be announced on the website or in the app.
12. Grievance officer and contact
DPROFIZ PRIVATE LIMITED
C-1, 45/2, GIDC Road, near Dwarka Steel, Kalol, Gandhinagar, Gujarat 382725, India
Email: info.dprofiz@gmail.com
Phone: +91 9023545603
Monday to Saturday, 10:00 to 19:00