You can delete your account and the personal data linked to it at any time. How depends on which account you have. The forms are below this text.
Trashee app account (Customer, Partner or Collector app)
- In the app: Profile (or Account), then Delete my account, and confirm with your password.
- On this page, if you no longer have the app: enter the email address or mobile number of your account, and we send a 6-digit code to prove the account is yours. Enter the code and confirm.
- By email or phone: contact us from the email address or mobile number on your account (details below) and ask us to delete it.
30 days to change your mind
- When you ask for deletion, your account is deleted 30 days later. We email you the date straight away.
- Until then your account keeps working, and the app shows how many days are left.
- To keep your account, tap Cancel deletion in the app before that date. We email you to confirm.
- On the date, the account is deleted and we send a last email.
Deletion by DProfiz
- When you ask us by email or phone, we can delete your account in 30 days (as above) or straight away if you ask for that.
- We may delete an account straight away when it breaks our Terms and Conditions, for example spam, fake or duplicate accounts, or misuse of coins.
dprofiz.com shop account
Log in to the shop and use the request form on this page. We verify the request and delete the account within 7 to 14 business days, and email you when it is done.
What is deleted
- Your name, email address, mobile number, addresses and profile photo.
- Your notifications, complaints and their photos, and the push tokens for your phones.
- Your sessions: you are signed out everywhere.
- If you have partner shops, they are removed from Trashee with their products and ads. Coupons customers bought from those shops and have not used are cancelled; the coins spent on them are not returned.
What is kept
- Coin, coupon and payment records, without your name or contact details, so that the accounts still add up.
- Orders, invoices and payment records, for the period required by Indian tax and accounting law.
Deletion is permanent. Unspent coins and unused coupons cannot be recovered. See our Privacy Policy for more.
Need help?
Email info.dprofiz@gmail.com from the address on your account, or call +91 9023545603.